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Customs and Border Patrol Misconduct

Hello Everyone,
I have a friend who is a professor from a Slovakian University who recently tried to come to America for a week vacation from Slovakia but was denied entry to the United States. She had the enhanced ESTA which she filled out correctly and paid for but the officer who interviewed her claimed it was not a valid visa and threatened to detain her. Even though she had a round trip tickets he made accusations that she was trying to stay in the United States. She was unable to contact her family for 2 days because he confiscated her phone and she didn't receive it back until she landed back in Vienna. I was just wondering if you had any experience with situations like this or if you had any advice on who to contact for this obvious misconduct by the officer who interviewed her

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