The Tyranny of Metrics
What if i told you this book is :
Does these number tells you anything ? can you tell whether the book is worth reading ?
Guess the answer is No
If you want to know whether " The Tyranny of the Matrix" is good book or If you want to understand its strengths and weaknesses , you will need to read it — or trust the opinion of someone who has.
We keep forgetting this obvious point, Rather than rely on the informed judgment of people familiar with the situation, we gather meaningless numbers at great cost.
We then use them to guide our actions, predictably causing unintended damage
This symbolises the mindless drive to count things , Metrics are often used as a substitute for relevant experience , they are used by managers with generic expertise to manage specific distant situations.
Muller - The Author - does not claim that metrics are always useless, but that we expect too much from them as a tool of management
In an excellent final chapter, Muller summarises his argument :
“Measurement is not an alternative to judgement: measurement demands judgement: judgement about whether to measure, what to measure, how to evaluate the significance of what’s been measured, whether rewards and penalties will be attached to the results, and to whom to make the measurements available”.
But wait , Does the advantages of metric-driven accountability outweigh the undoubted downsides ?
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