Inside Sales Support Representative (German Speake (Budapest)
Location: Budapest, Hungary
The primary function is to provide pre-sales technical and application support, quotation, and product selection assistance to customers, end users, field sales, electrical wholesalers, distributors and resellers for designated territory and products as well as troubleshooting product problems/warranty, and application assistance received via phone, email, fax or Web.
•Deliver exceptional service as the main point of customer contact through a positive attitude, high availability, accuracy, and responsiveness.
•Interpret customer specifications, drawings and schematics to provide quotes, solutions, and accurate information for quotes and orders
•Works on support assignments with broadly defined objectives, techniques
•Solves some non-routine issues, challenges and problems within field of specialization
•Partner with field sales to support and influence designated sales goals.
•Develop technical knowledge for internal and external customers and represent the company towards customers.
•Engineering degree or equivalent tehcnical degree/experience
•Fluent German and Good English capabilities
•Technical sales aptitude and analytical skills.
•Understanding of electricity with complex electrical product and application knowledge
•Ability to interpret complex customer specifications and drawings (electrical and mechanical).
•Knowledge of International and National Electrical Standards (IEC, CE, CSA, NEC, UL, NEMA, etc.).
•Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).
•Proficient in Tools and Applications required for job function (Bid Manager, ERP, CRM and other softwares).
•Excellent Communication and Interpersonal Skills (Written and Verbal).
•Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.
•Teamwork, networking and continuous learning skills.
•Adapting change and process improvements.
•Good organizational and computer skills required to manage and organize high volume and diverse transactions.
What Eaton offers:
•Permanent contract in fast growing global company
•Challenging projects in dynamic collaborative team
•Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully
•Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
•Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
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