We hava vacancy for a position of the Multi-lingual Technical Customer Support Agents at our Debrecen office.
If you are interested, write me here or email to Protected content .
Here is the job description:
Summary of Position:
Supporting one of Merlin’s major clients by providing trouble-shooting via telephone or email communication until solution for both home users & business users that have purchased the software online via a download or on CD-Rom is resolved.
Fluency in English and Ducth and German is essential, both written and verbal.
Location: Debrecen, Hungary
Working hours: 8hrs per day / 40hr week
Hours of cover: Monday to Friday 08:30 to 19:00 CET
including Bank Holidays
Requirements of this role are:
• Basic PC knowledge (training will be provided)
• Highly customer focused with a good understanding and working knowledge of the services provided by the department they are working in
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
• Ability to earn the respect of internal and external customers, colleagues, and management
• Flexible, adaptable and able to work to tight deadlines
• Good personal organisational skills
• Good attention to detail
• Ability to build effective working relationships at all levels
• Excellent problem solving skills
• Ability to apply creativity to resolving problems
• Technical/ I.T terms in languages spoken
• Knowledge of antivirus/firewall technologies
Training: Full training is given initially with further follow-on/ follow-up training as the employee progresses.