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Warranty Assessor Spanish+ English (Budapest)

Based in our Budapest office
 Assess the warranty claims according to the brand’s procedures and technical knowledge
 Provide dealer support for all matters relating to warranty policy & proce-dures
 Ensure the accessibility of your service towards the authorised repairers & commit to reliable and fast response
 Implement and control new warranty procedures in your market
 Liaise with the country headquarters’ representatives
Key tasks:
 You accept and verify the eligibility of enquiries from Dealers within given deadlines
 You assess pending warranty claims according to regulations & repair pro-cedures
 Ensure clear and correct communica-tion with the dealer network
 Follow-up the warranty labour rates
 Be the primary access point for the authorised repairers in warranty.
 Support warranty audits.
Experience & skills:
 You have automotive engineering de-gree and/or experience within automo-tive after sales
 You are confident in technical concern resolution
 You have an analytical spirit and you are solution minded and highly oriented on customer satisfaction
 You have good inter-personal and peo-ple communications skills
 You are precise, punctual and reliable
 You are effective team player
Languages (all required!):
 Excellent Spanish written and spoken
 Upper-intermediate English written and spoken
 You are at ease with telephones and computers and you have an elaborate knowledge/experience with MS Office
 You have a valid driving license
We will only accept applications with CV and motivational letter in English.

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