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Customer service - a quick chuckle (Doha)

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The internet in my apartment was disconnected yesterday.

I rang the (only) service provider "Ooredoo" (for those that don't know, this was previously was "Q-Tel" but they changed their name to something more appropriate???????).

The conversation went as follows:

My internet has been disconnected.

Please can I have your landline number sir?

My landline number is .......................

Yes you've been cut off because your credit limit is only QAR 200.

I have no bill outstanding so I'm not in debt. The bill of QAR Protected content paid 2 weeks ago.

Yes but your credit is only QAR 200.

If I've paid a bill on time what does it matter if my credit limit is only QAR 200?

Because your bill is more than your credit limit.

What does that matter if I've paid my bill on time? There is nothing outstanding.

Pause................................................

You need to increase your credit limit Sir.

Why was my credit limit set at QAR Protected content my bill is QAR350, and why has the service never been cut off before because of this?

Pause.................................................................

I'll change your credit limit, what limit would you like?

How about QAR350 to cover the amount of the bill?

You can only have QAR600 minimum.

Why have I only got QAR 200?

Pause............................................

Can I have your Qatar ID please?

My ID is.............................

This is not the ID registered to the account sir. The name is..............................Do you have the ID of Mr................................

No I don't. Mr...........had to leave the country. I came into your legal department two weeks ago and explained the whole situation to your legal people and they transferred the account to my name. I signed a transfer form. Please check that in your records.

Pause......................

The service will be reconnected in 10 minutes Sir. Is there anything else I can help you with?

No. Thank you for your help.

Pause ..........................followed by cup of strong coffee.

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