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Seller Support Manager/ Dutch market (Paris)

Seller Support Manager/ Dutch market
Permanent role in Paris, salary 25K€
Mother tongue or equivalent level in Dutch
Bilingual in French or English

SmartSteps seeks for a successful and growing on-line business a Seller Support Manager for the Dutch Market. The environment is dynamic, young, very international and start-up!

-Grow Dutch top seller’s sales, including Internet Marketers, Charities, and Influencers
-Proactively engage and communicate with Sellers, helping them to be as successful as possible with us
-Provide strategic counsel to sellers and prepare them for key selling events
-Coach sellers through challenges and be accountable for quick turnaround
-Use CRM systems to track and forecast seller's’ performance and report results on a daily/weekly/monthly basis
-Re-engage churned or dormant sellers on the platform through relationship-building and outreach
-Increase the adoption of new features through education and communication with sellers
-Work with VAs (virtual assistants) to service admin requests for sellers
-Partner with Design/Production/CS/Tech to aid Sellers in day-to-day solutions and proactive seller behavior

Your profile:

- BA or equivalent in Management, or similar
- Experience in Account Management, high-level Customer Service or Sales experience
- Solid ability to handle tough conversations with sellers in a professional, solution-oriented manner
- Affinity for Start-ups / E-Commerce / innovations
- Strong written and verbal communication skills
- Experience working on project in a fast paced environment
- Fluency in Dutch and French or English

Interested? Please email us your CV saved as a MS Word document to Protected content – we look forward to hearing from you!