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Senior Manager – Technology and Projects – IT (Sydney)

Vacancy posted on If you would like to join and view more interesting job opportunities, please email me for an invitation at Protected content

One of the world’s leading Professional Services firm committed to collaboration and strong relationships that help its clients and its people realise their ambitions. Well known for its technical excellence, it is also a firm brimming with energetic and inspirational people who want to build a diverse and enduring career in a progressive, global organisation.

The firm is currently seeking a Manager with a strong IT Service Management (ITSM) & IT Service Delivery background to help support the growth of its business to be based in Sydney or Melbourne. You will demonstrate a proven record of success managing service management teams in a senior role and have the confidence and technical ability to consult at many levels

As a member of the team, you will be involved in delivering engagements on behalf of the clients in areas such as:

ITSM Enterprise Architecture
Technology Design and Implementation
Process Design and Implementation
IT Service Portfolio Management & Service Catalogue Design
IT Asset Management
Performance and Capacity Management
IT Operations Transformation

Experience Required:
· Protected content management and support relative to achieving clients' IT Service Management related program and improvement objectives
· Protected content understanding of IT trends and market drivers, specifically within the IT Service Delivery and Service operations areas including IT Service Desk Operations
· Protected content team leadership, coaching and ongoing development

Key skills/attributes required:
· Protected content Service Management Subject Matter Expert (SME) having managed or supported multiple IT Service Management program or projects within top Fortune/ASX organizations
· Protected content v3 Foundations certification a minimum and v3 Expert desired
· Protected content ITSM or ITIL related services, processes and documentation
· Protected content Business Process Re-Engineering (BPR) utilizing industry best practices including PMI, ITIL, COBIT, CMMI, etc.
· Protected content or ITIL tool requirements gathering, selection, implementation, and oversight ideally with vendors including HP, CA, IBM and BMC
· Protected content developing IT Service Management or ITIL, performance metrics and SLAs, based on customer requirements

Please only reply if you meet the requirements, work visa and/or international profile