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Desperately need help... (Vancouver)

Hello Everyone,
I'm new in town and in BC. Is there anyone who could assist me/counsel me/show me the way to deal with a car accident and the insurance company and experts ? Any kind of help would be welcome...
The person who hit our car is trying to make it look like we did it and I have difficulty expressing myself on the phone, and to figure out the steps to take to handle the situation. Any lawyer or counsellor maybe among you who could suggest a way to deal with the situation ?
Really, any kind of help would be appreciated..