Customer Care Representative with Dutch/ English (Bucharest)
THE IDEAL CANDIDATE
Please apply only if your knowledge level in Dutch and English languages is very good (fluent) for both written and spoken.B. You are a communicative, friendly and result oriented person.
C. You are punctual, reliable and efficient.
D. You enjoy working with people.
E. You love to work in a team and you are proactive.
F. You are able to work in shifts, in the time window 8:30 a.m. to 9:00 p.m.
H. You have standard MS-Office Applications knowledge (Word, Excel)
RESPONSIBILITIES / BENEFITS:
We are looking for competent persons to fill in customer care agent vacancies within an inbound project offering consular services. Our Customer Care Agent’s responsibilities are to answer phone calls, chats or e-mails and provide the requested information about the conditions to entry in a specific country.
This is why a coherent speech, timeliness and proactive attitude are essential.Training: All the necessary information will be provided to the Customer Care Agent during training sessions.
Schedule: from Monday to Friday, you can choose to work full time (8h/day) or part time:
Shift A : from 8:30 a.m. to 3:00 p.m.
Shift B : from 2:30 p.m. to 9:00 p.m.
The shifts A and B will alternate on a weekly basis.Location: We are located in a well-known part of Bucharest, close to Pipera Boulevard. You can easily reach us by public transportation.Skills: Previous experience as a call center / customer care agent is not required, but it can be an advantage.Salary: to be determined after the interview.
LUATEL is a multilingual contact and customer care service center that currently provides active services across the globe in a large language spectrum, from its service centers located in Brazil, Germany and Romania, operating 24/365.
We are committed to delivering added value to our customers` and partners` business, continuous training of our staff and improvement of our quality services by monitoring and analyzing every process and workflow.