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Operations Manager - Egypt ‘’Expat-Non Egyptian (Cairo)

Operations Manager - Egypt ‘’Expat-Non Egyptian Only’’ Operations Manager with an Engineering Background– Preferably from Europe

Line of business:
Smart Buildings LOB

Reporting to:
Facility Management Director

Direct reports:
Protected content growing operation team of Engineers and Technicians.

Job Purpose:

Insures service delivered exceed clients expectations, generate targeted financial KPIs, and over achieve the international standard employee turnover rate.

Nature of job impact:

 Develops and recommends Operations strategies
 Develops operational plans to implement and support strategy
 Develop international standard processes and procedures to deliver the services in a controlled an safe environment for each and every client
 Develop service delivery and Health and Safety plan for each client
 Evaluates overall performance and realigns operations and takes corrective action where necessary.
 Plans and oversees the growth plan in order to improve profit and market share.
 Develops and prepares budget justifications and cost estimates, and monitors actual performance/expenditures.
 Develops long term relationships with the clients.
 Manages and mentors FM team with a view to increasing team effectiveness
 Manage facilities subcontractors relationship (Housekeeping, security, catering, …)
 Ensures that customer satisfaction is achieved as per Service Level Agreement set
 Carry out the technical & initial financial evaluation for new projects. (pre sales)
 Control the material and spare parts quality acc. to the equipment and manufacturers spec,
 Be in time with responsibility at any emergency case
 Make appraisal for staff under supervision

Job Dimension:
People management & Leadership:
• Excellent management skills & ability to address various calibers and cultures.

Financial Impact:
• Impacts on revenues and Gross Profits

Required skills, expertise & Knowledge:
Functional level:

• Advanced knowledge of Facility Management.
• Knowledge of Electro-mechanical and light current solutions (preferable)
• Very high level of accuracy and efficiency.
• Ability to perform multiple tasks.
• High leadership and management skills
• Team work spirit
• Ability to work under pressure

Business level:
• In depth knowledge of multiple functions contributions in achieving business objectives

Interpersonal level:
• Communication
• Leadership qualities
• Team management.

Problem solving:
• Diagnostic skills
• Develop innovative solutions in uncertain environment.

Educational background:
University graduate with a Bachelor degree (Engineering).

Professional experience:
Minimum 15 years in the same field, 5 of them in a similar job.

very Important Note: If you are interested; please forward your Updated CV including recent personal photo to amr. Protected content , write in the subject: Operations Manager