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Looking 4 Multilingual Customer Supporter (Lisbon)

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About us
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Our mission is simple: We get our customers time back. SHERPANY is the fastest growing start-up headquartered in Switzerland. We build innovative, mobile solutions for board and executive committees. With our technology we turn formal meetings from time-wasters into value-creators by driving focus on the output. We encourage the evolution of meeting culture through a delightful, easy to use and secure meeting management software to drive focus on decision making to free up the wasted meeting time for value-adding work. According to our customers, we are the premium partner for medium-sized and large enterprises when it comes to transforming the management of formal meetings. Thanks to our focus on a specific use case, we will become the European leader in the board portal and executive meeting portal market.

Bring a smile to our customers face :)
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As a member of our new Support Team in Lisbon, you will help our customers around Europe to find solutions in their daily use of our award-winning SaaS "Boardroom". You’ll help new and current clients and their teams through swift troubleshooting and correspondence. With your support you’ll ensure that their use of our board portal is a flawless experience and you will illustrate how our Boardroom has the ability to set them free to do great work and to #gettimeback. In our new and fancy office in Lisbon, you will have the opportunity to closely interact with a young and dynamic team, learn how to become a master of your craft and crush your job responsibilities, which include:
-Providing proactive top-notch support in response to customer inquiries, concerns, and requests about our software
-Ensure that you and your awesome teammates provide an excellent 24/7 service in several languages
-Skillfully communicating with our premium customers by using our ticketing tool, chat and phone
-Working side-by-side with our customers or 2nd level support to provide creative solutions to challenging problems
-Gather customers information and determine the issue by evaluating and analysing the symptoms
-Accurately process and record support cases using our powerful tools
-Be proactive, follow up and make scheduled callbacks to customers where necessary
-….and besides all that; Enjoy the international start-up spirit within a company full of young and talented individuals

What we'll love about you
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-Fluent (oral & written) in at least two of following languages; English, German, French and/or Italian
-Portuguese is a plus
-2+ years’ experience in Software Application/Technical Support, supporting end users
-Superb communication and customer handling skills
-Ability to think on your feet in a highly demanding and fast moving environment
-Reliable & Trustworthy person that our first class customers, colleagues and superiors can blindly rely on

What you'll love about us
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We offer you a varied range of tasks in an area that strikes a chord with the markets and becomes ever more important with the increasing digitalisation and the dissemination of Cloud/SaaS solutions. You will be working in a successful start-up with a flat hierarchy, where your ideas and inputs find an open ear and are always welcome. You will move in an environment where you can prove your full potential. We also offer flexible working hours and home office for your work-life balance. We have a "snack cabinet" at your disposal, free of charge, so that you never go hungry even in busy times. Our corporate culture means a lot to us, which is why we regularly organise great team events and get involved. These and many other great benefits are waiting for you. Apply and see for yourself!

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More infos on Sherpany
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