Parlez-vous Français? - Help Desk (m/f) (Lisbon)
Are you looking for a new challenge? Convince us with your skills and join our team!
Customer Care Advisor (m/f)
In line with SELLBYTEL Group’s Technical Support and Service project, we are currently recruiting Customer Support Advisors to be part of an exciting new team, working for the leader in the technologi-cal sector (computers, telecommunication, entertainment). Our Service will be responsible for resolving Customer’s technical requests, when possible, in a single telephone call using customer’s troubleshoo-ting protocols:
Your main tasks
_ Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to custo-mer;
_ Progress / close service requests to a satisfactory conclusion on call management system;
_ Proactively update customers with status and resolution progress;
_ Monitor / progress all open queries in queue;
_ Escalate potential service issues to appropriate level;
_ Achieve an excellent customer satisfaction level.
Our Profile of Preference
_ Fluent in English and/or French
_ Advanced user knowledge of IT environment:
_ Windows and Mac environment literate;
_ 1 year in a customer service environment, preferably technical support;
_ Service passion;
_ Responsible and independent work habit;
_ Good communication and team skills, flexibility and stress resistance.
_ Training paid;
_ Work place: Oeiras (Tagus Park);
_ Good economic conditions;
_ Extensive training on market leading products, personal development programs and mentoring to fully develop skills;
_ Good career prospects in a reputable company which rewards serious and hard workers;
_ Full time positions.
If you are looking for a new challenge in an international environment, please send your updated CV in English to:
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