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Bilingual Portuguese CSR (Manila)


Bilingual Portuguese CSR

Salary range
Php 50,000. Protected content

Contract types
Permanent contract

Language(s) spoken
Portuguese - Mother tongue
English - Fair

Essential Job Functions/ Main Duties and Responsibilities:
Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested.
Research solutions to customer issues.
Interact with various departments to resolve customer issues.
Use available tools and information resources to resolve problems.
Use a comprehensive knowledge of the website to investigate and resolve issues.
Administrate customer transactions.
Review and process deposit/withdrawal transactions in accordance with established standards and procedure.
Escalates unresolved problems in accordance with establish policy procedures and protocols.
Administer client account management including updating notes in accounts.
Research transaction discrepancies and take appropriate action.
Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse.
Amending/adjusting transactions in customer accounts when necessary or instructed.
Maintain professionalism and adhere to company standards during all interactions.
Assistance with special Customer Services projects.
Other task and duties, as are incidental and/or inherent to the above, as assigned by superiors.

Skills and Qualifications:
Ability to think critically and draw from experience to make decisions.
Computer literacy
Care in dealing with sensitive information.
Ability to understand both written and oral instructions in English and Portuguese
The ability to organize and manage multiple priorities.
Ability to independently solve problems.
Strong customer orientation.
Excellent interpersonal and communication skills.
Performance driven and a strong team player.
Fluent and advance skills both oral and in specialized languages would be an asset.

Compensation and Benefit Package:
Government Statutory Benefits (includes 13th month)
Competitive Salary (Basic Salary, Language Premium, Housing Allowance, Meal and Transportation Allowance)
Leave Benefits (Vacation, Sick, Maternity, Paternal and Bereavement)
Health Insurance - highest plan for employees (MBL of Php 220,000. Protected content health insurance for dependents – spouse and child/children)
Gym membership (Fitness First Platinum)
Cash conversion of sick leaves) Carry-over of vacation leaves
Dental Insurance
Night differential (20% of the hourly rate)
Christmas baskets
Annual Bonus (discretion of the company if targets have been met)
Dress Code: Smart Casual (no uniform)

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