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"CZECH" Customer Service Representatives (Manila)

Job Purpose:
The Customer Service Representative is responsible for assisting and providing solutions to representatives and members. It is primordial to build good relationship and provide ‘’First Call Resolution’’ to representatives and members in order to contribute to the growth and success of their organization. It is also important to be professional and passionate in helping others, to provide a positive experience in educating, delivering information and addressing concerns.
The individual reports directly to the International Contact Center Supervisor for guidance and performance improvement while complying with calls, emalls and chats objectives set by the Quality Assurance Group.
Core Functions
• Handle calls, emails and chats related to questions from representatives and members
• Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concern
• Offer quality customer service on every call to surpass expectations
• Manage difficult situation to end every call in a positive manner

Requirements
• Available to work on a flexible schedule: 24/7 including holidays
• Punctual and committed to work schedules
• Excellent active listening and communication skills
• Speak clearly and committed to exceed expectations
• Above average English language both written & spoken
• Comfortable working in a call center environment (constant monitoring, pressure to perform, confinement to space, etc.)
• Strong computer skills and ability to navigate multiple software applications
• Able to multi-task
• Embrace change in a fast-paced, performance driven team
• Continuously seek for improvement opportunities
• Fluent in "CZECH" language both written and spoken
• Available to start by end of August Protected content
• Completed High School diploma or higher

Interested applicants may submit their resumes to:
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