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Mandarin Customer Support Engineer (Manila)

Emerson Manila Shared Services is looking for Mandarin Speaking Customer Support Engineer.

Please forward to anyone you would know who may be interested. We would also appreciate receiving CV's.

Please see below the details.

This position is responsible for diagnosing and troubleshooting of the product software and hardware incidents reported by customers and/or field personnel. The ability to multi-task in a fast paced environment and successfully achieve project deadlines. Initiate the troubleshooting process on Severity Level 3 and 4 incidents. Acquires and obtains additional product knowledge required for the diagnosis on higher impact severity classification incidents.

• Customer Support Engineer will conduct remote product break fix incident diagnosis;
• Responsible for gathering and documenting detailed information on incidents being reported by customers and field personnel in the Call Center incident management portal;
• Conducts product break fix diagnosis;
• Initiates the troubleshooting process and diagnosis of incidents;
• Provides customer and Services with status updates on incidents being worked on whenever possible;
• Installation and configuration of customer and/or Services files required to reproduce incident reports as necessary;
• Customer Support Engineers will be assigned projects as required in the department - the objective on the assignment of proposed projects by the Support Manager will be to improve the quality of support delivered to customers and improve the efficiency of the daily operation of the department as required.
• Miscellaneous as requested.

• Candidate must possess at least a Bachelor's/College Degree , any field.
• Required skill(s): Mandarin.
• 1+ years of technical experience
• Software / Hardware , Help Desk, Technical Support
• Red Hat Enterprise Certification Preferred
• SQL Server
• Web development tools (HTML)
• Previous help desk or Call Center experience
• Web Server applications (MS IIS)
• Previous help desk or Call Center experience
• Ability to multi-task in a fast paced environment and successfully achieve project deadlines
• Strong customer relations
• Able to work under pressure in a fast paced environment
• Extensive telephone and email contact with customers and field personnel.
• Excellent verbal and written communication.
• Problem solving skills

Carey Ramento
Recruitment Head
Emerson Electric Asia, Ltd., ROHQ

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