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Recruiting Center Manager in Rome, Italy

Pioneering company specialized in providing customer relationship management excellence within a face-to-face environment, we operate a growing number of face-to-face contact centers worldwide. Our company offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.


Reporting to: Zone manager
Subordinate: Operation manager

• Bachelor degree in management or related subject, overseas studying and working experience is preferable
• More than 3 years working experience, including 2 year in management
Skills and abilities:
• Excellent command of English and Italian; other languages are a clear advantage
• Excellent communication and interpersonal skills
• Able to establish and maintain effective relationships with team members and customers
• Demonstrable skill in independent problem-solving
• Self-motivated, patient and professional
• Strong sense of responsibility and ability to work well under pressure
• Experience of managing in a collaborative team environment, delegating workloads and authorities
• Knowledge of customer service techniques and principles

1. Manage the day-today operations of a company Centre in compliance with Standard Operations Procedure
2. Develop, coordinate and implement first-class services
3. Work with the client, other support organisations and companies to develop and enhance services
4. Manage the physical facilities to ensure they are fit for purpose.
5. Ensure a healthy and safe working environment
6. Contribute to strategic planning and implementation actions, and business reporting in accordance with Company processes
7. Strategic responsibilities for commercial developments, developing turnover and gross margin, increasing market share and lead new commercial developments
8. Maximise productive efficiency within the company
9. Ensure the quality of customer service
10. Ensure the effective management of the staff team through recruitment, objective setting and review, training and development, and the motivation of staff through effective leadership and appropriate implementation of recognition and reward practices
11. Ensure appropriate communication channels exist between the staff and customers
12. Ensure the integrity of systems and processes to manage applications effectively and ensure the confidentiality of client, company and customers information
13. Manage the Center operation and staff in accordance with the company Values, and develop the Centre’s culture to ensure its alignment with the Values

ISO duties
• Respect and apply security procedures
• Keep customers information confidential
• Lead Clean desk audit
• Reporting all subsidiary level security issues to security team
• Implement and maintain ISMS procedures

Start date: Immediately.

Application in English only

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