Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world, with a clear focus on providing its customers with excellent and efficient services.
Function: Shore Excursions Supervisor
Reporting line to: NationalManager Singapore
Starting date: As soon as possible
To be the main point of contact for the Cruise Line for excursion product within Singapore and to supervise the team responsible for the preparation of proposals for the client by ensuring high standard quality of services and competitiveness in order to achieve development of the business and client satisfaction.
• Handling and arranging excursions operations agreed with our Cruise clients, throughout all different stages involved in the process andcontrolling operations in-situ at Pier or other places required.
• Keeping constant contact, reserving and updating providers accordingly, in regard to products/services required for our excursions operations;
• Keeping constant contact with ships and respective Shore Excursion Teams onboard cruises, in order to review, update and arrange all final details, according to programs agreed for any given call date;
• Closing all invoicing and data loading procedures, at operational department.
What we are looking for:
• Singaporean, permanent resident or holding a valid work permit..
• Experience in working with large scale tour groups organization or, preferably, cruise operations
• Highly organized and methodical person, with the ability to perform both independently and in teamwork.
• Shifts flexibility and excellent disposition to deal with last minute changes.
• Good Communication skills, not afraid from interaction with people and with the ability to maintain high level of Customer Service, quite often in very demanding situations.
• Very high level of English and an additional language such as German is a strong preference.
If you feel ready to take challenge and you want to participate in the expansionof ayoung and dynamic company, send us your resume!