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Hiring Customer Service Representative (Wiesbaden-Mainz)

Location: Wiesbaden - Hünstetten

Salary: Competitive

We are recruiting for our client, one of Germany’s leading provider of tailor-made healthcare solutions a highly motivated Customer Service Representative, who wants to be part of a fast paced, rapidly growing company. For more than 20 years, our client has been able to provide patients with remarkable hospital and home care services. Their unique combination of modern technology and traditional values has enabled them to gain the trust of their patients and clinical partners. Our Client takes pride in assuring that their patients' needs are fulfilled beyond expectations. Their passion is to improve the quality of every patient life they touch.

The role of the Customer Service Representative (CSR) is to ensure that our client patients' needs are solved in a timely and highly efficient way. The CSR will work directly with our client multicultural patients, always showing the highest level of respect and full commitment to excellent service quality. The CSR position will be based in Wiesbaden - Hünstetten.

Main responsibilities

Resolve customer inquiries through professional discussion, negotiation and conflict resolution.

Interact with Health Insurance representatives and patients to collect and verify information.

Maintain professionalism, tact and sensitivity to portray the company in a positive manner.

Conform to, support and enforce all company policies and procedures.

Review and maintain up-to-date patient's records.

Ensure that authorization forms, prescriptions, patient's insurance eligibility status and other documents required for claim reimbursements are procured in a timely manner.

Seek opportunities to assist patients and co-workers - demonstrating teamwork and cooperation.

Responsible for coordinating, planning and communicating patient’s training schedule.

Maintain confidentiality of patients and business information.

Required Skills and Qualifications

BA degree or equivalent experience.

Fluent English spoken and written.

Strong sense of customer service.

Excellent organization and planning skills.

Acute attention to details.

Proficient in Microsoft Office and Outlook.

Effective communication and interpersonal skills.

Flexibility, reliability and good sense of humor.

Minimum of 3 years experience in customer service.

Interest in the medical field.

Familiarity with Germany's highways and roads.

We are looking forward to receiving your comprehensive application documents, indicating your earliest starting date and salary expectation.

Erforderlicher Bildungsabschluss:
•Bachelor

Erforderliche Berufserfahrung:
•Customer Service: 3 Jahre

Erforderliche Fremdsprachenkenntnisse:
•English

Erforderliche Zusatzqualifikationen:
•Driver License

Job Type: Full-time

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