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German Speaking CSR Opportunity in Vinings, GA (Atlanta)

Customer Service Representative

Vinings, Georgia

Job Description:

Bilingual English-German Preferred!

East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over Protected content worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China – East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.

East West Bank is currently seeking a Customer Service Representative. This position will be help customers meet their financial goals by handling routine financial transactions (deposits, withdrawals, loan payments, wire transfers, transactions, etc.by providing exceptional customer service to East West Bank customers.

As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.

As a valuable East West Bank team member, your duties (not limited to) will include:
•Assists bank customers in account support with cash withdrawals, check cashing, processing deposits, transfers, loan payments and other banking needs
•Identifies fraudulent activity to prevent potential losses to the bank and follows established banks policies and procedures in all processing all transactions
•Provides solutions to help meet customers’ financial goals through customer referrals and cross selling of banking products
•Develops new customer relationships and refers customers to Relationship Managers for other products and services; Cross sells to customers about products and services East West Bank offers
•Responds to customer questions and concerns and follows up with appropriate internal resources for resolution
•Performs other duties as assigned

Qualifications/Requirements:
•High School Diploma or GED required
•1+ years of professional experience
•Desire to help others
•Good listening and problem solving skills
•Strong attention to detail, accounting, and computer skills
•Professional and courteous communication skills
•Previous cash handling is a plus

East West Bank is an Equal Opportunity Employer. #CB

Job Family: Retail Banking/Wealth Management

Position Type: Full-Time
Country: United States

EEO Statement

East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.

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