Looking for an experienced process control/QA and Statistics Expert for iSoftStone's Global Projects.
Anyone interested, please contact me. Below a brief JD
Feel free to recommend.
Responsible for planning, organizing, directing and controls day-to-day quality in the transcription and data section. Leverages automated speech recognition (ASR), natural language processing (NLP), Statistical process control and transcription and documentation guidelines to improve operations and support project.
Leverages statistical process control to identify areas for improvement.
Key objects are to increase customer satisfaction, reduce costs and meet project and client goals and objectives.
- Responsible for reviewing, implementing and maintaining contracts with any outsourced vendors
- Reviews workflow and processes and balances workload in transcription teams to meet productivity targets.
- Responsible for ongoing quality assessment; performs audits for compliance, maintains the accuracy of transcription performed, oversees the capture and analysis of data regarding operational performance and quality control, ensures all transcription is completed with quality and regulatory compliance as the primary objective.
Education: Bachelor degree in Computer Science, Statistics, Mathematics Industrial Engineering or Operations Research, Business Management, or an industry related field of study. Masters degree preferred.
Experience: Minimum of 2 years of experience.
Job Specific Skills:
- Must speak English
iSoftStone (NYSE: ISS) is an award-winning global consulting and IT outsourcing firm. With over 13,000 employees globally and growing, iSoftStone has uniquely integrated consulting services, technology services and business process outsourcing for true end-to-end solutions. Our delivery model combines onshore innovation and expertise with offshore programming and development to deliver the highest value to our clients.