We are looking for Community Managers who are the face of a company, managing communications in both directions.
It’s a Web 2.0 communications role, incorporating online tools and in-person networking to create relationships and ultimately build the company’s brand, both online and off.
Essential job functions
Foster a welcoming community at EC for newcomers and existing users.
Content creation – Publishing. Writing blog posts, articles, newsletters, communications materials, and material for social media channels. Create and maintain Content Calendars and post relevant content in accordance with Content Calendar
Events and its planning – planning Events and meet-ups for your community. Organizing one EC events per week
Analytics – Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
Listening to user needs and feedbacks; processing them and reporting it to the management with suggestions. - Utilize social listening tools like Radian6 and Buzzlogic to generate insights. Summarize insights and conversations to create actionable, client-facing reports that lead to optimization. Interpret the direction of strategy/planning and creative leads.
Communicate and coordinate client service, production and strategy/planning teams ensuring that community strategy supports overall brand goals and objectives.
Recognizing, encouraging group-leaders after interviewing - choosing group leaders for EC Micro-Communities, who will create content, organize meet-ups and moderate their groups.
Attract new visitors to the website and the forum, and encourage membership
Moderation: You will serve as primary moderator and handling customer feedbacks.
Nurture an active user base through discussion seeding. Day-to-day maintenance of the forums. Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience. Review user generated contents, comments, posts in a quick and timely manner.
Enforce the Social Media Guidelines as defined by the brand.
Team leadership: Participate constructively in inter-department and cross-service line communications.
Outgoing personality – you will be required to walk into networking events and be comfortable introducing yourself to strangers
Writing skills – a background in journalism or experience with writing helps since you’ll be creating content for our company. Actively participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
Social media experience – experience with social media tools. Understanding of popular social networks – design, functionality, users
Interest in our Social Media industry – our Community Managers need to be passionate about what they do.
Experience in developing and implementing tactical plans — including inspired and moderated solutions — that build and nurture online communities
Demonstrated expertise in engaging and activating community groups
Experience locating and engaging advocates within the community to foster dialogue
Experience establishing metrics, gleaning community insights and reporting/recommending strategies that achieve marketing goals
Excellent communication skills and creative writing skills.
If you have an entrepreneurial spirit, get excited about finding smarter ways to do things, and have a burning desire to be part of a winning team where you can truly make a difference.
Proficiency in PowerPoint and presentation tools and skills. Porificiency in social listening tools like Radian6 and Buzzlogic.
2 to 3 years of experience managing social media platforms or communities for brands
Proficiency in English language.
Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.
Western candidates only
If you think EC matches your own skill set and work ethic, we want to hear from you at Protected content