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Reservations Manager (Malta)

A Reservations Manager is needed for a new company in Malta.

Our client is a new and exciting booking engine/travel agency in Malta.

The Reservations Manager will be reporting to the Director. Duties included but are not limited to: developing strategies to hit or exceed sales targets; promoting and marketing the business, sometimes to new or niche markets; managing budgets and maintaining statistical/financial records; selling travel products and tour packages; sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism; liaising with travel partners, including airlines and hotels, managing bookings and schedules; dealing with customer enquiries and working towards meeting their expectations; overseeing the smooth, efficient running of the business; constantly motivating the sales team to hit their targets and ensure company profitability; liaising with company Director for advise on strategy and finding out about any local issues and future trends; overseeing the recruitment, selection and retention of staff as well as staff training; communicating with reservation consultants and providing encouragement, help and advice whilst also dealing with disciplinary matters and customer complaints.

This position calls for a hard-working, driven, dedicated and flexible individual with the ability to work on own initiative as well as to manage a team. Strong and clear communication skills with an excellent telephone manner together with excellent organisation skills are a must for this position. Applicants must be computer literate whilst proficiency in written and spoken English is required.

An attractive remuneration package

Applicants must have previous experience in both hotel and travel agency management.

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