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SWEDISH SPEAKING TEAM LEADER JOB (Malta)

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12

Vacancy Title

Reference

Date Created

Country

SWEDISH SPEAKING TEAM LEADER

Protected content

10/09/ Protected content

Vacancy Information

Employer Name:

BESEDO

Job Type:

FULL TIME

Job Term:

NOT SPECIFIED

Description:

The Team Leader shall take full responsibility for the operation of the team under his/her responsibility and ensure that it is delivered in accordance with the targeted profitability as well as agreed Service Levels.

Job Description:

Overview of the Role: The Team Leader shall take full responsibility for the operation of the team under his/her responsibility and ensure that it is delivered in accordance with the targeted profitability as well as agreed Service Levels. The main responsibilities shall include: 1. Managing and coaching the reviewing team on a daily basis 2. Training of agents and development of processes and tools 3. Managing the queues and tasks within the assignment to ensure quality and productivity 4. Assist and support the Assignment Manager and colleagues Skills, Knowledge & Expertise: Excellent in both written and spoken Swedish and English, additional languages are considered a plus Previous experience in customer care Previous experience leading a team is an advantage Hold basic computer skills Excellent interpersonal skills and a collaborative management style Strong communication skills Offer This role represents a stimulating and rewarding challenge in a fast-moving and growing international organization in which you, along with friendly and professional colleagues, have the chance to influence and contribute to Besedo's development. Interested candidates are encouraged to apply by sending an application letter together with a detailed CV directly via email: Protected content by not later than 17th September Protected content of Application: Strictly by following the link Protected content

People required:

1

Location:

MALTA

Industry:

Activities of call centres

Closing date:

17/09/2012

Remarks:

Applications will only be accepted through the link Protected content

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Vacancy Requirements

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