Head of Inside Sales & Marketing Americas Customer (Panama City)
ELEVATE Head of Inside Sales & Marketing Americas – Customer Demand Generation (Head of Demand Generation)
Who we are
The Demand Generation team is at the forefront of ELEVATE’s vision for helping companies sell more. We deliver to our Fortune Protected content an outsourced, outbound lead generation function that ensures they meet their objectives every time.
We value teamwork, creativity, innovation and flawless execution. We are thinkers, doers, storytellers and problem solvers. Above all, we live by core timeless principles that cannot be trained and constantly deliver results.
The head of Demand Generation is the person responsible for the delivery of our customers outbound demand generation and appointment settings projects across the Americas. This position is responsible for lead and manage a team of experts as well constantly develop best in class techniques to ensure all projects are on time, on budget and on performance.
This role requires a passion to continually demonstrate de ability to exceed expectations and deliver above average results.
Who you are?
We are looking for a master communicator, passionate and highly skilled in sales and marketing with experience building outbound telephone appointment setting teams in a highly professional B2B Industry. You’ve overseen the creation of compelling stories about products or services that are exciting to customers in verbal and written form. You know how to utilize different approaches and technologies to achieve the business results and expected outcome. You interact with all levels of the business easily and can influence the board with the ability to be a team leader.
Delivering and owning project success for all Demand Generation Initiatives across America.
Develop best practices and systems to achieve customer objectives on time, on budget and on performance.
Build and manage a team based on the requirements of the business and workload. Ensure to maximize people utilization and efficiency.
Partner with the sales team to ensure seamless handover from sales function to delivery function.
Collaborate with Data Integrity and Business Insights to deliver seamless experience for the customer.
Manage scope creep, identify cross-sell and upsell opportunities within existing projects for the sales team to develop.
Create quotes calculators and pricing structures in conjunction with Sales & Marketing.
Identify trends in targets behavior changes and develop alternate approaches to achieve the customer requirements.
Visit customers as necessary to ensure customer satisfaction and/or manage an installation on large projects.
Maintain and manage the invoicing of customers as the agreed intervals and ensure projects are completed in accordance with the billing terms.
Create compelling stories around product or services that are exciting and enticing to customers in both verbal and written forms.
Empathetic, supportive, encouraging and nurturing disposition
Strong interpersonal, relationship building and listening skills with a natural, effective conversation style.
Flexible and proactive to resolving problems and demands
Excellent organizational skills with extreme attention to detail, accuracy and accountability.
Energy and passion for delivering results in a metric-driven environment
Strong relationship building skills and commitment to customer service
Time management skills
Strong logic and analytical approach to solving challenges.
In fast paced B2B environment leading teams targeting large corporations
Developing data driven metrics to ensure project success
Understanding of different approaches between Account Based Marketing, Inbound & Outbound programs
Gathering accurate account & contact data for targeting key decision makers
Developing personalized content (email campaigns and drip programs) to increase conversion rates that aligns and addresses the targets pain points
Development and creation of calling guides in line with best practices
Utilizing and developing CRM & Marketing Automation systems (Salesforce, HubSpot, Marketo, Eloqua) creating solutions, concepts and approaches to meet customer needs.
Building, managing and leading multi-disciplined teams in a rapidly changing environment.
Who will you work with?
Our team works with the world’s most prestigious and forward-thinking companies to help them sell more! Our customers base is diverse, from technology, to professional services, to commercial real estate. We work closely with our customers sales, marketing and digital teams to help them launch into new markets, new geographies and new products. What we do impacts them greatly, their companies, their goals and their successes. We take that seriously.
At our core we have a team of outstanding, smart and passionate people who care about getting the best out of each other. Our people are our number one priority; we take t