Work on and support key employee life cycle processes such as new starters, data management, absence management, transfers and leavers.
Input, update and maintain all HR related data via PeopleSoft in a timely manner. Maintain the accuracy of information and key changes as and when necessary and by deadlines as required (for example leavers, address changes, …)
Generate and administer documents based on given frameworks and participation guidelines for all countries/companies/organization supported by the Shared Services Hub
Understand processes and program regulations and the way they have been translated into existing technical environment
Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Meet setup SLA and KPI
Answer Employee queries
Carry out audits and checks on data changes to ensure accurate and timely payment of the employee population. Maintain, manage and regularly audit all electronic personnel files.
Receive queries via phone, email or chat and log contacts into the shared service case management system.
Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
Deal with escalations from the Tier 1 HR Shared Services Team who will be the first point of contact for all HR queries into the Shared Service Centre.
Participation in the continuous improvement of HR processes.
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
Be part of a team that actively seeks customer feedback to improve levels of service.
Fluent in English and any other European langueage: Czech, Polish, German, French, Italian, Spanish
Bachelor degree or equivalent work experience
Protected content of work experience in HR / similar role preferred Experience of working in a transactional / process based environment
Experience working in multinational company
Experience working with KPI and SLA
Computer literacy - Excel, Word, PowerPoint, Outlook
Ability to work in international teams where team members are in different locations and belong to different cultures
Ability to work with confidential information
Ability to work in changing environment
Please contact me if you are interested : )