Software Technical Support Specialist APAC (Shanghai)
Sweden Medical Device company - Elekta (ELEKTA is a World Leader in the development of cutting edge solutions for the minimally invasive treatment of challenging cancers and brain disorders. Our development team is excelling in meeting the challenges of the scientific and medical community. ) We are recruiting Software Technical Support Specialist based in Shanghai, covering APAC regions.
Elekta Care Support are responsible for delivering professional customer support for the Elekta product range in Region APAC.
Software Support Specialists are primarily responsible for supporting the Elekta software product family, associated third-party products and the people who benefit from their use.
The key activities of the role are supporting customers, business units and distributors with their product issues. Product support requests will be submitted to the support team via phone, email or customer portal. It is vital that all product issues are reviewed in a professional and timely manner with the clinical impact of the issue being identified as quickly as possible to determine the case priority.
The individual is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers.
English is a must and any other language is preferred.
Any applications or questions, please feel free to contact Mandy via Protected content or Protected content