Join now
Log in Join

Quality Manager wanted in Suzhou

QM wanted for big american company in suzhou

Responsibilities:
工作职责:
Lead team members, foster their professional development and growth, and promote teamwork and cooperation.
领导团队,培养团队的专业度,发展团队精神和合作精神。
Responsible to ensure all client quality metrics are met or exceeded.
负责满足或超出所有客户质量指标要求。
Manage on-site staff of quality leads and analysts.
管理质量主管和质量分析员。
Monitor both internal and external quality metrics to ensure that quality goals are achieved.
监控内部和外部质量指标,保证质量目标的完成。
Develop processes to define, measure, and analyze quality performance in order to drive continuous improvements and reduce defect rates.
开发定义、衡量和分析质量工作绩效的流程,以便持续改进工作并降低错误率。
Ensure implementation of standardized quality practices at local site.
保证本地运营场所标准化的质量工作的开展。
Serve as the client’s site focal point for all quality matters.
作为为客户保证服务质量达标的核心人物。
Represent the quality function in critical account meetings and drive the delivery of all quality action items in conjunction with Operations.
代表质量部门参加重要客户会议,促进和运营有关的质量工作的开展。
Represent the quality function on all client implementation teams and manage the coordination and delivery of all quality action items.
在所有执行客户需求的团队中代表质量部门履行职责,管理所有质量工作的协调和开展。
Provide status reports to client and management as required.
根据要求向客户和管理层报告。
Meet with clients on a regular basis to review the effectiveness of the Quality Program and to to stay in touch with their current business drivers and initiatives.
定期与客户会见并总结质量计划的有效性,与业务开展人员保持联系。
Present quality improvement recommendations to clients.
向客户介绍质量改进的建议。
Represent quality organization at client quarterly business reviews (QBRs) as required.
根据要求代表质量部门参加客户季度营运评估(QBRs)。
Escalate client quality issues to management (Business Management, Operations & Training) as required.
根据要求向管理层(业务管理、运营和培训)汇报质量工作。
Perform other quality related tasks as required.
根据要求完成其它质量相关的工作任务。

Requirements:
要求:
Knowledge of contact services industry and best practices.
具备呼叫服务行业知识并具有丰富的行业经验。
Skill in application of quality principles to drive continuous improvements.
熟练运用质量标准以提高服务质量。
Experience in project management.
丰富的项目管理经验。
Ability to interact effectively with all levels of management and customers.
具备与各级别管理人员及客户有效沟通的能力。
Ability to motivate and mentor team, presenting new opportunities and challenges for additional development.
具备激励和指导团队,并为团队的发展创造新的机遇和挑战的能力。
Degree with a minimum of 3 years related quality and management experience
叁年以上质量管理经验。
Equivalent education or experience may be substituted for any of the above.
具备上述类似的教育背景和经验。

Please send Chinese and English CV to Protected content
请将中英文简历投递到 Protected content

Suzhou Forum