QM wanted for big american company in suzhou
Lead team members, foster their professional development and growth, and promote teamwork and cooperation.
Responsible to ensure all client quality metrics are met or exceeded.
Manage on-site staff of quality leads and analysts.
Monitor both internal and external quality metrics to ensure that quality goals are achieved.
Develop processes to define, measure, and analyze quality performance in order to drive continuous improvements and reduce defect rates.
Ensure implementation of standardized quality practices at local site.
Serve as the client’s site focal point for all quality matters.
Represent the quality function in critical account meetings and drive the delivery of all quality action items in conjunction with Operations.
Represent the quality function on all client implementation teams and manage the coordination and delivery of all quality action items.
Provide status reports to client and management as required.
Meet with clients on a regular basis to review the effectiveness of the Quality Program and to to stay in touch with their current business drivers and initiatives.
Present quality improvement recommendations to clients.
Represent quality organization at client quarterly business reviews (QBRs) as required.
Escalate client quality issues to management (Business Management, Operations & Training) as required.
Perform other quality related tasks as required.
Knowledge of contact services industry and best practices.
Skill in application of quality principles to drive continuous improvements.
Experience in project management.
Ability to interact effectively with all levels of management and customers.
Ability to motivate and mentor team, presenting new opportunities and challenges for additional development.
Degree with a minimum of 3 years related quality and management experience
Equivalent education or experience may be substituted for any of the above.
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