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Call Center Agent (Dubai)



The role of the CCA is to handle customer contacts, including telephone contact, e-mails, faxes and mail requests.

o Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, …)
o Provide an expert answer to customer’s requests
o Respond to after-sales related questions
o Handle client complaints
o Transfer calls/e-mails to the appropriate department as needed and follow-up to closure
o Have the brand culture and knowledge to respond with service excellence to all types of questions
o Have the knowledge of scripts/templates/processes and tools to get the right information to best respond to the clients’ requests
o Collect and handle personal information with care and respect (confidentiality)

o Excellent oral and written communication skills
o High level of active listening skills
o Customer focused
o Attentive to details
o Positive behaviour, team spirit
o Ability to handle administrative tasks
o Computer skills
o Telephone skills
o Bilingual
o Resourceful
o High level of self-motivation
o Empathy/stress resistant/patience/crisis management
o Fluent, both verbal and written, in languages required.
o University degree
o Protected content prior work experience as a call center agent or customer service
o English / Arabic or French / Arabic speaking

Please email your CV at Protected content

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