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Issue with rental agency (Dubai)

Dear All,

i recently moved to dubai and got into a rental house thro the agency. I have number of issues with regards to the maintenance(water heater burst,etc) which are more than 500dhs and the agency is neither giving me the owner details not supporting me in terms of fixing. As per contract owner is supposed to pay this repair work, but i dont have the owner details since he is a expat and not living in dubai.
How to proceed with this further?