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PERSONAL INFORMATION:
Name: Protected content Esike Afred Protected content Protected content Protected content Protected content Protected content , UAE Protected content Protected content Service/Sales
Language: Protected content and French
Protected content Protected content
Responsible and dependable Cashier/Sales/Customer Service Representative with 5 years progressive experience with different companies across U.A.E and Cameroon. Highly skilled in responding to customers, managing their accounts, performing office support duties, providing information to the public, receiving payments and addressing customer complaints. Efficiently work independently as well as collaboratively.
Protected content EXPERIENCE
•SALES CASHIER CUM CUSTOMER SERVICE AT VALTRANS/DUBAI PARKS AND RESORT Protected content Protected content
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
 Manage large amounts of incoming calls.
 Issue receipts, refunds, credits, or change due to customers.
 Identify and assess customers’ needs to achieve satisfaction.
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure solution and keep records of customer interactions, process customer accounts and file documents.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
•SALES REPRESENTATIVE AT BENSON AUTO SHOP CAMEROON Protected content
Present, promote and sell products/services using solid arguments to existing and prospective customers.
Establish, develop and maintain positive business and customer relationships.
Reach out to customer leads through cold calling.
Achieve agreed upon sales targets and outcomes within schedule.
Analyze the territory/market’s potential, track sales and status reports.
Keep abreast of best practices and promotional trends.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Continuously improve through feedback.
•CASHIER/CUSTOMER SERVICE AT EMMALEX SUPERMARKET Protected content
Greet customers when entering or leaving Supermarket.
Manage large amounts of incoming calls.
Follow communication procedures, guidelines and policies.
Issue receipts, refunds, change or tickets.
Resolve customer complaints, guide them and provide relevant information.
Pleasantly deal with customers to ensure satisfaction.
Keep reports of transactions.
Maintain clean and tidy checkout areas.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
ADDITIONAL SKILLS
Focused and self-disciplined.
Stand and walk for extended periods of time.
 Bargaining, cleanliness and sanitation.
 Good organizational and multitasking skills.
 Strategic thinker and a problem-solver.
Sound mathematical background.
EDUCATION
- First School Living Certificate
- General Certificate of Education/Secondary school certificate Protected content School Certificate. Protected content of appreciation by the transport department in Dubai Parks and Resorts

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