I am looking for two Call Center Agents in the Customer Service department. The job position is in Dubai in a logistics company. Under the responsibility of the team leader, you will be part of a dynamic and multicultural team and will be in charge of the below :
- Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Upsell products and services.
- Handle and resolve customer complaints on time
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
- Other duties as assigned.
Desired Skills and Expertise :
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Must possess and be able to demonstrate strong influencing and closing skills.
- Ability to learn and navigate new software quickly
Ability to type 30 wpm+
- Previous experience in a call center or a customer centric environment is required
Please apply only if you fit the above criteria. The salary is based purely on qualifications. Kindly send your CVs to Protected content .