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Italian Travel Advisors (Sofia)


Company profile

Our customer is a big player in the hospitality industry, a global brand of full-service hotels and resorts.
Job description

You will be responsible for the Customer support and reservations for all properties worldwide. The program is sales oriented, however it is not considered as aggressive sales as handling only inbound calls. Customers are interested in booking or modification / cancellation of existing booking or request additional service. Main call types are reservation calls or calls related to the client's Loyalty program. All other requests are redirected to the respective department.


Fluent in Italian and English at B2 level
Strong communication and analytical skills
Commercial mindset

Nice to have

Previous call center / customer care experience
Previous sales experience
Previous experience in hotel business and tourism will be considered as an advantage


Fun and fast-paced work environment
Competitive salary
Excellent social benefits package including:
Protected content vouchers,
Protected content card,
Protected content coffee,
Protected content card,
Protected content health & life insurance,
Protected content for your personal vacations
Top-notch training
Promote-from-within advancement opportunities
Employee recognition programs
Team building and social activities, participation in voluntary work, charity causes, etc.
Buddy system for new hires
Relocation package

Please send you resume to Protected content

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