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Mandarin (Chinese) Speaking Customer Support Agent (Tallinn)

DESCRIPTION

You speak Mandarin and would like to use it on daily basis?

You enjoy interacting and helping others over phone, chats, video calls and emails and you also want to be part of building something truly meaningful in the financial sector?

Well, we might just have the right opportunity for you, as we are looking for Mandarin Speaking Customer Support Agents.

Please be aware, that during the training period, approx. 2 months, the working hours will be between 10am – 8pm. After the training period, the working hours will be according to Chinese time zone.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.

REQUIREMENTS

We are looking for you, if you:

have fluent English skills, both written and spoken
have fluent Mandarin skills, both written and spoken
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company

What we consider as a plus:

quick typing
previous experience in the financial sector
have previous experience in customer support
have travelled the world or lived abroad

BENEFITS

Benefits of working at Monese:

International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Stock options and competitive salary

Monese revolutionises banking for expats, digital nomads and immigrants. Residency restrictions imposed by traditional high street banks are one of the single greatest barriers to accessing the banking system when they arrive in a new country. Our breakthrough technology can validate the identity of customers in real time enabling customers to open an account in a matter of minutes, using a mobile app. Monese's fully-featured banking account comes with cheap global payments and a contactless debit card.

Our fast growing team is located in London, United Kingdom and Tallinn, Estonia, and we know that what we’re building is bigger than anything on the market today. Join us!

Sounds like something for you?

Please send your CV and cover letter in English to Protected content or apply through our Workable page Protected content .

We will start reviewing the applications and meeting the candidates immediately so be quick to apply!

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