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Customer service agent with Czech or Slovak (Warsaw)

For our Customer Service Center in Warsaw we are looking for a Customer Service Agent – Czech and Slovak Team

Are you ready for a customer focused, action-packed career at the heart of our company?
Find your place in a fast moving environment where you create the optimal customer experience, with excellent service in a global fashion setting. We are offering a job where every day is a challenge, where only you set the limits to your career possibilities and where your personal growth and development is just as important as our business.

Work Description

Handling every customer contact with interest and care, providing customers with solutions and advice
Being an ambassador for the H&M Group in every contact
Inspiring our customers about fashion and advising them on the latest campaigns and products in order to increase the selling
Efficient use of business systems to ensure as much time as possible is
spent helping our customers
Adhering to laws and policies regarding personal data and payment procedures
Communicating clearly both verbally and in writing

Who are we looking for?

Just like everyone at H&M, we believe you are sales driven, social, open and an ambitious team player full of drive and optimism.

Your personal qualities should also include:

A friendly and helpful approach to our customers and colleagues.
Being open to feedback and to communicate with your team and managers in a clear and straightforward way.
The ability to multitask and handle the pressure of a busy day.
The drive and ambition to complete your tasks in a timely and effective manner.
A willingness to learn and improve

Also you have/are

Czech/Slovak language – native or skilled as native in speaking and writing
English language – B2 level in speaking and writing

What we can offer you:

Competitive salary based on benchmark tests in Warsaw
Relocation support – flight tickets & apartment
A lot of company benefits - H&M discount card, Group life insurance,
Medical package, Sports and leisure discount
Work in a friendly atmosphere where we promote diversity and equality as well as supporting personal growth
Modern work-space with rest areas, daily fruits etc. Location is Central with good transport links

If you are interested in this position, send us CV to Protected content .

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