Cultural Intelligence refers to the skill to relate and work effectively in culturally diverse situations. It’s the capability to cross boundaries and prosper in multiple cultures. It goes beyond our existing knowledge of cultural sensitivity and awareness by highlighting certain skillsets and capabilities needed to successfully realise your objectives in culturally diverse situations.
An individual possessing cultural intelligence is not just aware of different cultures – they are able to effectively work and relate with people across a variety of cultural contexts. Cultural intelligence links to emotional intelligence but goes a bit further. People with high emotional intelligence can pick up on the emotions, wants and needs of others. People with high cultural intelligence are attuned to the values, beliefs, attitudes and body language of people from different cultures. They use this knowledge to help them relate to others with empathy and understanding.
Unlike IQ, cultural intelligence is not something that can be quantified by a score. INorman Grant is based in Tokyo and has been training small and big multinational companies in the Asia Pacific region for years. He is an expert on human relationships and conflict management.
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