Job for Norwegian/German & Danish/German speakers (Frankfurt)
Hello, we are looking for Danish/German and Norwegian/German speakers for our customer support team in Frankfurt. Please see the job description below. For further information, please don't hesitate to contact me.
Customer Support Specialists, fluent in German and Danish/Norwegian
in4mo established in Protected content headquartered in Espoo, Finland, is an international high-tech company focusing in providing world class Claim Handling solutions to insurance companies and their partners.
in4mo's mission is to bring up innovative solutions to achieve high efficiency in all business segments it operates. Most of the Property Insurance Companies, e.g. if, Tryg, Gjensidige and Fennia, in the Nordic countries are in4mo's customers. in4mo is named one of the fastest growing companies in Finland. in4mo has offices in Espoo, Stockholm and Gdansk; now opening an office also in Frankfurt.
We are continuously working on improving our solutions to new levels. We are looking for a Customer Support Specialist to our Customer Care team.
Your main responsibilities will be:
· Protected content technical assistance via phone and email to customers
· Protected content product training to customers and users
· Protected content cases and customer interactions using issue tracking system (Jira)
· Protected content up with customers to ensure their requests or problems have been met to their satisfaction
· Protected content a deep knowledge of the in4mo products and the business needs of our clients
· Protected content and localize product documentation and instructions
You are expected to
· Protected content strong interpersonal skills with the ability and desire to work in a fast-paced environment
· Protected content analytical and have a troubleshooter mindset;
· Protected content strong oral and written communication skills
· Protected content strong presentation skills
· Protected content interested in technology and willing to learn more
· Protected content fluent in German and English
· Protected content fluent in Danish or Norwegian
Since part of your job will be about writing/editing customer documentation, you need to be native speaker of one of these languages: German, Norwegian, Danish.
You will be located in Frankfurt, Germany; and you will be travelling up to 6 days per month, mostly inside Nordic countries and Germany.
We value positive attitude, own initiative and openness.
Our team consists of several different nationalities. We offer an innovative environment, a relaxed and open atmosphere, a competitive salary and other benefits.
For more information, you may contact to Mila Pievilainen, mila.pievilainen(at)in4mo.com, Protected content
To apply (with your CV) for the position, please send your application to talent(at)in4mo.com.