Sprinklr is hiring!
We are looking for a Success Management Intern - German Speaking
Sprinklr helps major brands tap into the power of social media by providing a comprehensive social media management platform and related services. We are passionate about pushing the envelope in social media. Come join this young company as we grow into an industry giant.
What Sprinklr Can Offer You: Tremendous growth & an opportunity to work with the best customers in leading edge early adopting companies. Be a part of great team in a dynamic, fast growing,fun start-up atmosphere.
Role definition and primary responsibilities
Long past the era of plug-and-play, global brands with distributed infrastructure networks need help managing their social media software deployments for their specific business requirements. Sprinklr is looking for interns to assist our Success Directors and to grow our expanding need for Success Managers who can ensure the following outcomes from every client deployment:
Client expectations regarding platform management, use and value proposition are met
Platform management aligns to strategic social objectives
Success Management is executed in such a way as to anticipate future client needs or business requirements that may occur
Sprinklr establishes a relationship built on trust with every partner and client champion
The Success Manager Intern (SMI) will ensure that every client derives the most value possible from the Sprinklr experience. SMI's will report directly to Success Directors (SD) and will act as a day-to-day resource, assisting the SD in managing client happiness, and supporting SDs to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration. SMI will be involved in working with the internal Sprinklr Success team to assist in tasks related to managing client tasks and/or growing existing accounts. Tasks include basic platform configuration activities, support ticket management, communication organization and general account support of the SD.
Desired Skills and Experience
Ability to multi-task in a dynamic and fast-paced environment
Willingness to work both independently and as part of a team
Capacity to learn and apply new technologies quickly
Exceptional problem-solving abilities
Excellent communication skills both verbal and written
Friendly and approachable personality
Recent graduates / final year students preferred
Previous internship experience preferred
Please get in touch if you feel you are the person we are looking for!