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Reservations Agent fluent in English and Chinese (London)

We are currently recruiting for a talented Reservations agent fluent in English, Chinese, Mandarin and Cantonese) to join our reservations/sales department, looking after serviced apartments in central London.
Working closely with Sales and marketing, our Reservations department is often the first point of contact for potential guests.
As Reservations Agent, you will be responsible for answering guest reservation enquiries, receiving, processing and confirming guest reservations, as well as updating reservations, cancellations and amendments and helping the marketing/sales department.
You will need to have very strong administrative skills, be “computer literate” in Microsoft Word and Outlook as well as possessing a pleasant phone manner. A strong mastery of written and spoken English is essential as well as sound numerical skills. Knowledge of basic operational aspects of a hotel/serviced apartments is essential. Previous experience of working in a similar establishment is preferred.
*PLEASE NOTE IF YOU DO NOT HAVE THE CORRECT LANGUAGE SKILLS REQUIRED FOR THIS ROLE, YOUR APPLICATION WILL NOT BE CONSIDERED AS THIS ESSENTIAL FOR THIS ROLE*
If you are interested in this position and are entitled to work in the UK, please send us a copy of your CV and cover-letter Protected content

Please note: We endeavour to respond to the majority of applications, however, if you do not receive a response within three weeks, please assume that your application has been unsuccessful on this occasion.

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