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IT position open is ESA's Madrid site

IT Field Support Technician
European Space Agency - Madrid site, ESAC
Yearly gross salary: 32K

Vacancy details
For our activities in ESAC, we are currently looking for a Support Technician to provide field support to a permanent user community of around Protected content .

Essential skills

2 to 3 years of experience in a similar environment
-Fluency in English (primary working language)
-Good customer interfacing skills
-Ability to identify priority situations
-Ability to work in a team
- Windows 7
- MS Office products and their usage Protected content onwards)
- Lotus Notes (8.5.3 and onwards)
- Asset management tools;
- Problem logging database (BMC Remedy ideally)
-Mobile and smart phones (Android, iOS and Windows phone)

Advantage if the candidate has experience with:
- iOS X and Apple products
-Virtualisation (Vmware)
-Windows server Protected content
- IP and TDM telephones;
- Mobile and IP telephony, knowledge of call manager(PABX);
- Video conferencing systems;
-Fluency in any of the following languages: Spanish, Italian or French
-Experience with Linux distributions

Tasks and Responsibilities

The key person will cover the following tasks:
- Manning a local helpdesk of a rotational basis with first line call resolution;
- Second level calls resolution in the field;
- Explaining to users available services and how these should be requested;
- Evaluating user requests and problems, raising tickets for each one;
- Inventory and asset management;
- Liaising with the central IT service desk (CSD) in Rome;
- Evaluating tickets coming from the CSD and allocating them to the correct teams, both on and off site;
- Planning PC and other equipment installation, including planned refreshes;
- Assuming ownership of all tickets, continually monitoring these tickets and following them up as required to ensure SLAs are being met.

If you are interested in this vacancy, please apply by sending your updated English CV to Protected content

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