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Job offer: Support Technician Quality Assurance (Munich)


My company is currently hiring, several positions are opened.
One of them is in my team: we are looking for a technical support technician.
We are located in downtown Munich, close to Stiglmaierplatz (U1&U7, Tram 20&21).

Please contact me via PM if you're interested!

Here is the offer:
Support Technician Quality Assurance (m/f)

eCircle is one of Europe’s largest provider for digital direct marketing. Since Protected content has stood for innovative and efficient online marketing for customer acquisition and retention. Leading companies and agencies trust our consistent customer care, our long-term experience and not least our highly motivated and committed employees.

eCircle's Quality Assurance team is tasked with improving the overall quality of our media technology. Our team is responsible for the timely and accurate reporting of project details as well as limiting the exposure to system faults. This requires a strong quality program addressing the needs of technical and non-technical teams.

As Support Technician, you will be acting as liaison with our Service Desk department, with the key mission of decreasing the time taken by QA to validate issues escalated from our Service Desk. This position requires the ability to work independently under pressure, and in the face of changing priorities.

Job description:

Failure and Root Cause Analysis
Issue triage
Occasional training of Service Desk staff to improve the quality of escalated issues
Reduction of invalid escalated issues
Elaboration of corrective actions to eliminate the re-occurrence of issues in the same failure class
Process / Workflow / Requirement improvement to eliminate failure modes related to human factors
Statistical analysis to track quality levels

Job Anforderungen:

Prior experience in a Service Desk or Support position
Strong analytical skills
Strong interpersonal communication skills
Good knowledge of internet standards, such as HTTP, SMTP, HTML and DNS
Very good written and spoken English
Experience in a command-line Unix/Linux environment
Advantageous skills:

Programming (Java or similar)
Issue tracking and requirements management
Database (SQL)
Shell scripting (bash)
Knowledge of unix tools related to log scanning (grep, sed, tr, tail, cut)
We offer:

A challenging job in a dynamic team
The chance to work independently
The chance to develop your personal skills and make professional experience in a growing company
The possibility to work in an international environment

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