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Inside Sales Rep - Nordics/German-speakers (Reading)

Inside Sales Rep - Maintenance Renewals
RSA, The Security Division of EMC
Based in Bracknell

Looking for both Nordic and German speakers

For further details, please contact Protected content (Hiring Manager)

Job description

•To manage all aspects of relationships between RSA – the Security Division of EMC, channel partners and end users to close all SecurCare maintenance contract renewal available opportunities across all RSA products
•Become the inside point of contact for all Channel partners for the allocated territory, Reseller and Distributor staff relating to maintenance contract renewal.
•Become the point of contact for the RSA Distribution Partners, both inbound and outbound calls, provide quotations and associated sales support requirements to these partners and place quotations within the CRM system for maintenance contract renewal
•To ensure that orders arrive on schedule & at correct value to the company
•Preparation of documentation to end users, channel partners advising respective parties of maintenance renewal information
•Preparation of quotations to channel partners and end users and place within the CRM system
•Analysis of distribution sales reports to determine closure of maintenance renewal business
•Forecast accurately on a daily basis and update Sales force.
•Use of tools such as SAP & Diver to establish correct customer identity, license size and maintenance renewals

Desired Skills and Experience

Critical Skills Required
•Excellent voice and telephone manner
•Good command of spoken & written English
•Multiple languages required both verbal & written
•Able to function in a high pressure sales environment committed to overachievement
•Responsive to customer requests and highly motivated
•Understanding of how the IT channel operates and their needs
•Sales focused, with a determination to measure/improve effectiveness and achieve results
•Confidence & persistence to handle objections and to make unsolicited calls
•Team player who is able to work well with RSA staff and its channel partners
•Good administration and attention to detail
•Able to work independently and on own initiative

Preferred Skills
•Experience of using SalesForce CRM software and SAP software, Outlook and Excel
• Effective time management skills and appreciation
•Understanding of how the IT channel operates and their needs

Characteristics of the Successful Person in this Job

Self confident; history of over achievement on sales quotas, motivated by consistently over achievement of targets. Able to work well in a high pressure environment to achieve aggressive targets for sales quotas and qualified leads.

Successful Candidate Will Have Come From:

Ideally, an internal sales role with another IT vendor (preferably in software) or channel partner OR from a customer facing support role, displaying the desire and ability to move into a sales oriented position.


Performance against quota attainment both Securcare maintenance renewal quota’s on both a quarterly and annual basis.

Achievement of talk time and number of dials goals on a weekly basis and of SFDC( recorded activities against opportunities.

Performance against RSA Appraisal success criteria and monthly or quarterly objectives set by the Management.

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