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Bilingual Customer Service Representative (German) (Toronto)

A large travel company is looking for a German speaking Customer Service Representative. Please see details below. If you know of anyone who might be interested, please contact Elizabeth Betancourt at Protected content or Protected content 238.

Bilingual Customer Service Representative (German)
Travel Industry
$30,000 to $35,000
Full Time
Airport

An exciting opportunity has become available, with our client a leader within the travel industry. They are currently looking for an enthusiastic and driven Bilingual Customer Service Representative who is fluent in German both written and verbal. Our client is rapidly growing and in need of an experienced, professional, and knowledgeable individual to support their clients needs both over the phone and in writing.

This company offers an excellent team environment and growth potential. You will be reporting into the Customer Service Supervisor and responsible for providing excellent and high-quality customer support. If you are Bilingual and are currently looking to work for a leader in their industry this might be the role for you!!

Your key duties will include, but are not limited to:

-Provide exceptional level of customer service
-Schedule, coordinate, cancel and confirm all client requests
-Provide customers with information about services and address any concerns or issues
-Manage all billing inquiries
-Manage all work order questions or concerns
-Data entry
-Respond to incoming, email and fax calls
-Take part in meetings
-Participate in crisis management and control

Requirements:

-Bilingual in German and English both verbal and written
-A minimum of 1 to 2 years experience in a customer service related environment
-Interest in the travel industry
-TICO Certification will need to be take within the first 6 months
-Team player with a positive attitude
-Problem solver and analytical skills
-Ability to multi task in a busy, fast paced environment
-Must be able to work a variety of shifts

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