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German native speakers in Almere? Start Monday! (Amsterdam)


About the job

As a Customer Sales & Service Representative, you are responsible for handling incoming traffic for an international travel company. As a Sales & Customer Service Representative, you will be working in different shifts and will be responsible for handling pre- and post-reservations inquiries. You are able to detect sales leads and make the final booking. Next to that you stimulate up-selling, cross-selling and customer loyalty. Most of the time you are the first point of contact for customers calling with our contact center. You provide service to our customers and try to exceed their expectations during each call.

What we offer

We offer an informal and friendly work environment and in addition we offer the following:
•€ 13,- per hour (gross)
•Travel expenses will be reimbursed;
•6 month contract with possibility to extend;
•Attractive incentives.

About the company

Company in the travel industry


•You have a very good command of the German (near native, written and spoken) and the English language;
•You can relate to customers and you can use key sales techniques to realize sales results;
•You have excellent commercial and communication skills;
•Providing a high level of customer service;
•Computer skills: typing 25 words a minute;

Preferably you have experience in working at a call center and/or in a travel related industry. Especially experience at a customer service/ sales department or back office environment of a travel agency, tour operator or airline would be a great advantage. Flexibility in work schedule is required during the opening hours of the Sales and Service desk. We are looking for a employee who can work at least 20 hours per week. Working hours are from Monday to Friday from 08:00 – 19:00, Saturday 09:00 – 14:00, Sunday closed. The extensive paid training will take place between 09:00 – 17:30 from Monday to Friday for 4 weeks. Due to training and coaching is full time availability during the first 6 weeks required. The training will start on February 3rd Protected content

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