German technical support (Amsterdam)
I am working in a consultancy office in Amsterdam and currently looking for some German technical speakers for a client.
Will you know anyone in your network that will be interested in the following position?
Overall Objective and Purpose:
You will be responsible for:
• Offering support to end users/resellers in relation with our client’s products on software, hardware and network related issues.
• Answering email support through the client’s Mail system.
• Ensure customer satisfaction by providing timely and accurate information.
• Issuing RMA`s for defective products when such is determined and following procedures for Returns.
• Providing RMA status to customers upon request and identifying issues with shipment
• Working the client directly on escalated cases.
• Checking credit cards when used for security (advanced replacement RMA Process)
Experience and Skills:
• Knowledge of Operating Systems (Win98Se, ME, Windows Protected content , XP, Vista, Mac OS)
• Experience with hardware installation, BIOS configuration, networking and hard drives and other related technical matters
• Interest in advancing your technical knowledge
• Accurate typist
• Excellent knowledge of the English language, Native German
• Excellent written and verbal communication skills
• Excellent customer service phone skills
• Commercial skills (up-/cross sales)
• Ability to learn new technologies
• Strong problem solving skills
• Remains calm under pressure
• Ability to work as part of a team
• Self starting, self motivating and self learning work approach
• Ability to coordinate multiple, diverse activities simultaneously
• Good Communication skills, at all levels
• Experience with consumer electronics
• Protected content date 17th of November
• Protected content 40 hours
• Protected content Protected content based on fulltime (applicant younger than 23? Youth salary = lower)
• Possible extra allowance based on network certification
• Protected content bonus: 46 a month
• Protected content hours: Flexible between Mon-Fri 9. Protected content
• Protected content holiday plans in the upcoming period
• Public transport cost will be covered if you live further than 10 KM from the work location.