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Job: Bilingual (ES/EN) Tourism Operations Manager (Madrid)

Job description:
English/Spanish Bilingual Operations Manager (Full-time)
To start in September.

Please read carefully:

We are Marly Camino, a small travel company in Madrid (near Avenida de America) specialized in high-end walking tours and authentic experiences throughout Spain & Portugal. marlycamino.com

We are looking for a managerial profile; organized, customer-oriented, self-organized, adaptable, friendly, honest, dynamic, flexible, capable of multi-tasking and handling a variety of tasks, with optimal communication skills, to be part of our team. This is ideally a medium to long-term job for someone based in Madrid looking to be part of a team and grow with us. (No applications for a short-term job please)

We are looking for a person with a global vision, capable of leading a team, and coordinating different tasks and demands. We have an informal organizational culture which requires much flexibility and adaptability to the ever-changing demands.

The tourism sector is very seasonal. We ask for flexibility during the high season which is the last week of April 15-June 10 and August Protected content 15. Taking vacation is very difficult during this period for more than 1/2 days.

We will begin with a 3-month trial and training period for adaptation. This person will be replacing one of the members of the team who will be transitioning out.

Minimum Requirements:
-Native or VERY high level of English (this is an absolute must)
-Native Spanish Speaker (or extremely high level with no accent)
-Experience with customer service: Service-oriented
-Experience supervising people in customer service
-Fluent communication skills, written and oral (Spanish AND English)
-Flexible to work on weekends IF needed during high season (May, Sept. & Oct)
-Tech and computer savvy (preferably with Mac) and fast typing skills
-Self-organized
-Assertive
-Very detail-oriented
-Respectful, friendly and polite
-Fast learner
-Ability to work under pressure

It is a PLUS if you have:
-Experience with Wordpress and website editing
-Knowledge/interest in Spain’s geography, culture and history
-Having done the Camino de Santiago
-Experience in the tourism sector
-Experience with Apple computers
-Experience with reservations software

Responsibilities:
-Supervising a small customer service team
-Confirming all details of every tour on time with different departments
-General customer service on email and phone
-Assisting the Director of the company (emails, calls, writing, computer set up)
-Coordinating different departments
-Greeting clients (possible in other cities in the Peninsula)
-Creating, sending, and requesting invoices (to clients and/or suppliers)
-Translating documents from/to Spanish to/from English
-Edit and update website on Wordpress (dates, prices, texts, promotions, etc)
-Different administrative tasks

Salary is negotiable depending on experience.

If you are are interested in applying, please fill out the following form:
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