A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What we expect from you?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
***Convert, quickly, inquiries into contracted business
***Respond, positively, to sales inquiries to develop future sales leads
***Identify sales leads, as appropriate
***Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
***Provide prompt and efficient service while maintaining the hotels brand standards
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
*** A passion for delivering great customer service
*** A highly professional telephone manner and excellent communication skills
*** Outstanding administration and organizational skills
*** Intermediate computer proficiency
**********Minimum of 02 years previous experience in a Reservations environment.
**********Male candidate living in Bahrain ONLY.
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