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Call Center Team Manager-German& English speaking (Ho Chi Minh City)

Job title: Call Center German Team Manager
Location: Ho Chi Minh City, Vietnam
Project: Inbound Call Customer Service
Report to: Chief Operating Officer and Chief Knowledge Officer
Employment status: Full- time

1. Job purpose
Straightsource (straightsource.com) is a global outsourcing service provider, active in very diverse markets like financial services, software development and call center services. Currently, Straightsource is investing heavily into Vietnam and aims at establishing the biggest call center in Southeast Asia. In our pilot project, we use currently developed software improving communication between provider and client. To further expand in the market, we are now searching for a German team manager, coordinating German-speaking call agents and ensuring the best quality of high volume inbound phone calls.

2. Duties and responsibilities
• Maintaining and improving German team operations
• Identifying and resolving problems
• Managing system- and process improvement as well as quality assurance programs
• Ensuring functioning of software package
• Coordinating KPI requirements and objectives with team performance
• Preparation of team performance reports
• Administering scheduling systems

3. Qualifications
• Advanced in GERMAN, fluent in ENGLISH
• Management experience is a Big Plus
• Strong computer knowledge
• On-the- spot problem solving skills and the ability to work in an agile environment
• A great attitude - works well on a team!4.
• Previous startup experience and/or knowledge about women's fashion are a plus
• Bachelor's Degree is required

4. Working conditions
• Based in Ho Chi Minh City, Vietnam
• German working hours
• Some Saturdays required
• Dog-friendly office
• Tight-knit team

5. Compensation
• Negotiable
• High bonus
• Relocation support: flight tickets and visa
• 3-month to 12-month contract

6. Application
Please send your cover letter and resume to Protected content before June 10th Protected content .

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