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Job Opportunities for Spanish Speaker in Penang,MY (Kuala Lumpur)

We are currently hiring for Managed Service Team - Premier L1 in Bayan Lepas, Penang - Malaysia (SPANISH SPEAKERS);

Below is the JD for you to review:

Department Description
Penang Managed Services Team

Scope of Responsibilities/Expectations
•First point of contact for managed services customer.
•Provide support and escalation of issues within agreed procedures and service level agreements
•Respond to incoming issues either by incoming calls / emails and log incidents in Incident Management tool accurately
•Escalate issue to respective support team according to the incident reported by customers.
•Respond to customers' requests efficiently and escalate to other functional technical teams as required.;
•Escalate issue to supervisor if does not resolve issue.

Specific Knowledge/Skills:
•Minimum Diploma or above in Telecommunication/Electronics Engineering / IT - Networking / MIS or related field of study.
•Able to work well in a fast-paced changing and multi-national team environment.
•Excellent problem solving skills and take initiative in leading change to improve customer satisfaction
•Excellent time management. Highly responsible in addressing customer’s issues.
•Must be able to communicate effectively (verbal and written) both in English and Spanish. Other language is an advantage.
•Capable to communicate with customers and internal teams of all levels
•Willing to learn proprietary technology effectively without formal training and complete certifications as required.
•Willing to work on shift and local public holidays as required.
•Willing to work in 24x7 operation hour

Should you are interested or have queries, kindly email me at Protected content

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