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Looking for FRENCH ACCOUNT MANAGER - Johannesburg

About us:
Viav Vision is an online marketing company based in Woodmead, South Africa, providing online support to customers from big brands in the French speaking market.

The Department:
Our client support department goal is the growth of the brands we are supporting. Which means our job is to provide the best service to our existing customers thought inbound and outbound services and is directed at improving customer loyalty, retention and relationship building.

Duties include, but not limited to:

• Make outbound calls to and take inbound calls from identified customers ensuring they remain ardent client within our clients brands.
• Completion of daily sales and dials with set KPI in the French language. A successful sale is measured by a customer claiming a promotion and buying our product.
• Execute inbound and outbound campaigns to customers efficiently.
• Establishing and managing key customer relationships for long term reward and benefits.
• Performing extra tasks given by managers/supervisors as required – Going the extra mile is key to outperformance!

• Adherence to the rules and working schedules within shifts that are aligned with specific markets.

Essential Criteria:
• French as a home/first language
• Typing skills
• Good knowledge of the French culture
Protected content experience in French client service
• Fluent in English; able to communicate effectively (read, write and speak fluently)

Desirable Criteria:
• Degree or diploma; preferably in sales or marketing

Person Specifications:
• Sales Ability
• Customer Focus
• Planning & Organising
• Decision Making
• Adaptability
• Stress Tolerance
• Building Relationships

Post Basé a woodmead / Johannesburg

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